FAQ – Frequently Asked Questions

🐾 Frequently Asked Questions

1. Where do you ship to?

We ship worldwide! Delivery times vary by location. Most orders arrive within 7–15 business days.

2. How long does shipping take?

Standard shipping typically takes 7–15 business days. Processing time is 1–3 business days before your order is dispatched.

3. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use it to track your package directly on our website or the carrier's site.

4. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please contact us at our Contact page to initiate a return.

5. What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods available at checkout.

6. Are your products safe for pets?

Yes! All products in our store are carefully selected with your pet's safety in mind. We only offer products that meet quality and safety standards.

7. Can I change or cancel my order?

Orders can be changed or cancelled within 24 hours of placing them. After that, the order may already be in processing. Please contact us as soon as possible via our Contact page.

8. I received a damaged or wrong item. What should I do?

We're sorry to hear that! Please contact us within 7 days of receiving your order with a photo of the item, and we'll make it right by sending a replacement or issuing a refund.